Terms and Conditions


Terms of Sale
Full payment, including any extra applicable shipping charges is required upon placement of the order. No work will proceed until payment is received. No refunds are given once your order has been verified. No partial refunds for work not completed. Any order placed for full color printing, at the promotional price, cannot be divided in lots. For example, placing an order for 6000 business cards must be of the same name or artwork. The order cannot be divided into 3 orders of 2000 cards each.

Refund Policy
All sales are final. No refunds are available on orders unless no files have been sent to press, no artwork has been started, and the refund is requested the same business day that the order was placed. We maintain the right to decide the issuing of refunds. In the case of a refund on an order that work has not started, a $20 USD processing fee will be charged.

File Requirements
All images, after being enlarged or reduced for reproduction, will crop approximately 1/16" to 1/8" to allow for bleed. See the Digital Checklist for more details. We cannot process orders that do not meet the minimum requirements. Any artwork that needs to be fixed to allow for 1/8" bleed may incur charges to the client.

Turnaround Times
We start counting the turnaround time when you send your order to press. If you order a hard copy proof, turnaround begins when we receive proof approval. Allow additional business days for delivery based on the shipping method you selected.

Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround.

Turnaround does not begin until acceptable artwork has been provided. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "On Hold-Need Artwork" and your turnaround time will be reset.

For jobs that do not have complete digital source files provided, turnaround begins when we have the photos and artwork needed to print your business card or postcard, not from when the order is first submitted.

UVM Design assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Changing files that have been sent to press
Once a job has been sent to press, no changes are allowed to the artwork, job characteristics, or turnaround time. If the order has not yet gone to press, the sole remedy available is to cancel the order, pay the $20 USD cancellation fee and place a new order.

All complaints must be registered within 24 hours of receipt of job. We maintain the right to judge what a manufacturing error or defect is. In the case of a requested reprint of an order (due to error), UVM Design will make the final decision regarding the reprint. In such a case, the previously printed materials must be shipped back to UVM Design at the expense of the client.

You are 100% responsible for the accuracy of your layouts. Please proofread all layouts carefully. UVM Design is not responsible for typographic or design errors once you have approved the artwork. Your approval may be in the form of an email or fax stating that the artwork is approved.

UVM Design will reproduce color from submitted transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements. Scanning of submitted transparencies, slides or photos may incur extra costs to the client. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Finishing (corners)
UVM Design cannot be held responsible for imperfections in rounded corner business cards. We do our best to provide the best rounded corners we can. However, the process we use for rounded corners is a manual process, and as such, can be imperfect. If perfect rounded corners are required, a die and diecutting fee will be charged, along with additional production delays.

Artwork (including free and paid designs)
Any artwork used in the production of your business card remains the property of UVM Design Inc. This production includes orders that are either paid design work or "free" design including the UVM signature. The artwork includes backgrounds, stock photography, pictures, fonts and final layered digital files, such as native Adobe Illustrator, Photoshop and Quark XPress final files. Upon request, we can supply you with a final, flattened version of your design in JPEG, TIFF or EPS format, at no extra charge. Final working files (layered Illustrator, Photoshop, Quark XPress documents) can be supplied upon request, however extra fees will apply.

Sales Tax
All Canadian orders are subject to GST sales tax.

The customer will indemnify and hold harmless the printer, UVM Design, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person.

You certify that you own the rights to use the image(s) being reproduced on your order.

Quoted turnaround times start when we verify your order, provided we have the photos and artwork needed to print your postcard, not from when the order is first submitted. Turnaround times vary and are not guaranteed. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Shipments to the continental United States, and any other country, may incur extra duty charges once the shipment passes customs. Upon placing your order, you certify that you will accept any duty or brokerage charges placed on your order by border customs or the courrier company.

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Copyright 2015 UVM Design | Terms and Conditions | FRANÇAIS